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FAQ

How do I know that my order has been received?
Once you have placed and paid for your order. You will receive a confirmation email with the details of your order. It is worth printing this page for future reference.

Will a copy of my order be enclosed within the parcel?
No, however if you require a copy of your order, simply visit your order history and print off the information you require, or if you wish, we can email a copy of this through to you.

How can I pay for my order?
You can pay for your purchases online using most major credit/debit cards or via your paypal account. We welcome Mastercard and Visa debit and credit cards.

How will my information be protected?
Your card details will be fully encrypted for complete security and peace of mind.

When will my order be delivered?
We use Royal Mail's First Class service as our standard postage method. Royal Mail does advise that this service can take 1-3 working days, especially during busy periods or bank holidays, however a vast majority of our customers experience delivery within 1-2 days after placing their order.

If you're in a hurry and need your item urgently, we also offer an express, next day service using either ParcelForce courier or Royal Mail Special Delivery.

A Royal Mail Tracked service is also available should you wish to track the delivery progress of your order.

My order should have arrived by now. Where is it?

If your delivery seems to be running late, please let us know and we'll investigate matters immediately for you.

Please email us via info@babypure.co.uk

We will do our utmost to update you with availability information, estimated delivery dates and even shipment tracking numbers if the carrier has made them available.

An item is missing from my order/I have received the incorrect item. What do I do?
Please let us know straight away and we'll put matters right immediately. You can either call in on 01832 736782 or email us at info@babypure.co.uk

My order appears to be faulty/broken. What do I do?

Please contact us immediately either via phone on 01832 736782 or at info@babypure.co.uk

And we will put matters right immediately for you.

I've received an email to say that my required item is out of stock. What happens next?

Don't worry, we will be able to offer you suitable alternatives for immediate dispatch or your order can be cancelled and a full refund will be issued.

I need to arrange an exchange. What do I do?

No problem! All you need to do is return your item to us for a refund and place a new order for the new item/size you would like.

When sending back your order please include your completed returns form (or a handwritten note with all your details) to the following address WEBSITE RETURNS, BABY PURE, 20 MIDLAND ROAD, THRAPSTON, NORTHANTS, NN14 4JR. We will then drop you an email as soon as your order reaches our returns department to let you know that your return has arrived and is being processed for a refund. All we ask is that items being returned are returned in their original, unworn condition, and in their original packaging. Once your new order has been placed we will dispatch it immediately.

I wish to return my order for a refund. What do I do?

Refunds are easy to arrange. All you need to do is return your item to us, along with your completed Returns Note (or a handwritten note with all your details) to us at WEBSITE RETURNS, BABY PURE, 20 MIDLAND ROAD, THRAPSTON, NORTHANTS, NN14 4JR. We will then drop you an email as soon as your order reaches our returns department to let you know that your order has arrived and a refund has been processed for you.

Need further assistance?
We recommend that you contact us via info@babypure.co.uk OR 01832 736782 Please include as much information as possible regarding your query including an order number, if known.

Who is Katz Dancewear Ltd?

Baby Pure is part of Katz Dancewear LTD, Any payments made will appear under Katz Dancewear Ltd.